Support centre
Help, when your institution needs it.
Your account manager is your first line of support. This page collects everything else — FAQs, escalation paths, security contact and the fastest way to reach the right team.
Account manager
Institutional escalation, roadmap questions, expansion planning.
Contact via your account team
FAQ
Common questions.
If your question isn't here, email your account manager or write to support — we reply quickly.
How do I add or remove teachers & staff?
Institution administrators can manage users from School OS → Staff. Bulk import via CSV is available for onboarding. Role changes take effect immediately.
A teacher can't sign in — what should we do first?
Check that the teacher account is active in School OS → Staff. Confirm the email address matches. If access is still blocked, your account manager can help reset the session.
Where does the AI get its knowledge from?
ReViSense.AI is grounded in your institution's academic context — syllabus, chapter, class and material approved by the institution. Teachers see the source alongside each response so they can approve, adapt or discard it.
Can students use the AI without a teacher's approval?
Student AI is enabled at the institution level and shaped by role & class policies. You can restrict it by subject, chapter, or time window. The teacher-in-the-loop principle is central to the design.
How is our data stored and used?
Can we export our data?
Yes. Standard exports are available from School OS. For larger or custom exports, your account manager can arrange it.
Do you offer training for our teachers?
Yes — a teacher enablement programme is included from the Scale tier upward. Foundation includes standard onboarding. Additional workshops are available on request.
Do you support parent access?
Yes. Parent access is scoped to their child(ren)'s attendance, academic updates and school communications — nothing more.
What browsers do you support?
The latest two versions of Chrome, Safari, Edge and Firefox on desktop; iOS Safari and Chrome on Android for mobile. Older browsers may work but aren't actively tested.
Is there a mobile app?
Yes — the RVS AI School OS mobile experience is available on Android, with iOS on the roadmap. Speak to your account manager for the current build.
Escalation
If you need us urgently.
For anything time-critical — service disruption, security concern or a major institutional issue — reach out via the fastest channel below.
Step 1 · Your account manager
For institutional customers, your named contact is the fastest path. They know your setup.
Step 2 · Support email
support@revisenseai.in — please include your institution name and the affected role.
Step 3 · Security
security@revisenseai.in — for any suspected security issue, misuse or data concern.